At Frank and Faith we want you to be delighted with your shopping experience with us. We strive to provide you with the best possible online shopping and delivery service for ethical products. On this page, we’ve provided what we hope is some helpful information relating to shopping with us as well as answers to frequently asked questions. If you don’t find the information you’re looking for, please contact our customer services team via email at [email protected] or by phone on 0333 400 0462.
Managing 'My Account
- What if I forget my password?
- Can I come back to my order at a later date?
- How do I log out?
- Can I cancel my order?
- How do I make changes to my order?
- Are my personal details secure?
- How do I manage the emails I receive?
Despatch & Delivery
- How do I place my first order?
- What forms of payment can I use?
- How do I use a promotion code?
- I have a gift voucher
Privacy & Security
Returns & Refunds
- What is your returns policy?
- Products we are unable to refund
- Can I exchange an item?
- How do I get an RMA number?
- When do I get my refund once I have returned an item?
- What are my rights under the distance selling Regulations?
- Description of products
- How do I check if the product I require is available?
- Size charts
- Ethical credentials
- How can I order items which are temporarily out of stock?
- Product Review Guidelines
Terms and Conditions