Help - Despatch & Delivery
Despatch and Delivery
Delivery services and charges
Please Note: We do not currently ship to addresses outside of the United Kingdom.
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.
Orders Under £15 | Orders Over £15 | ||
 | UK Standard Delivery (5 working days) | £4.95
| FREE |
| Republic of Ireland Standard Delivery (5 working days)
| £5.95 | £5.95 |
| Orders Under £15 | Orders Over £15 | ||
| UK Express Delivery (Next Working Day delivery on orders placed before 2pm) Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign. We do not offer Express Delivery for Republic of Ireland orders. | £7.95 | £5.95 |
 | DPD Pickup from a local store
| £7.95 | £5.95 |
*Free UK Delivery Offer
Free UK Delivery is applied to your order when you spend £15 at Frankandfaith.com. This refers to the cost of goods and does not include shipping charges, gift wrap or charity donations. Free UK delivery cannot be extended to all UK postcodes.
Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.
Channel Islands, Isle of Man & Scilly Isles
Where possible we will dispatch orders using Royal Mail 1st Class Post and Royal Mail Special Delivery Services.
Unfortunately, some larger products and orders incur an additional charge this may be due to volumetric weight.
Your delivery options will be displayed on the checkout page the shipping charged is based on the items you have in your basket.
| Postcode | Weight < 2kg | Weight > 2kg |
| JE, GY | £4.95 | £7.95 |
| IM | £4.95 | £7.95 |
| TR21-TR25 | £4.95 | £7.95 |
Postal weight appears on each product page to facilitate calculation of shipping fees and is based upon the typical weight of the product plus its usual packaging.
If you choose one of our express delivery services and our nominated courier does not attempt to deliver to you within the given time frame then we will refund your postage costs.
Can I send an order to more than one address?
To send orders to multiple addresses you will need to place separate orders. If you are a Company wishing to send gifts to staff or clients please contact our corporate gifts team by email on enquiries@frankandfaith.com or call 0333 400 0462
Where is my order?
Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.
Your dispatch confirmation email will let you know which service we’ve used to send your parcel. For DPD parcels, you will benefit from DPD Predict , an enhanced tracking service ,which will contact you to provide a 1 hour timeslot by text (SMS) message, so long as you have provided a valid mobile phone number. Royal Mail deliveries will arrive with your usual Royal Mail delivery. Any other service will deliver between 8:00am and 8:00pm, Monday to Friday (excluding Bank Holidays).
I have a free delivery promotion code
Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery which can take from 3 – 6 days. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.
Do you deliver overseas?
Unfortunately we do not ship outside of the United Kingdom at this time.
What happens if I'm out when you deliver?
If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.
They'll leave you a card explaining where your parcel is and what to do next.
Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.