Help - Despatch & Delivery

Where is my order?

 Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.

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***Christmas Last Order Dates***

To ensure your purchases arrive before Christmas, our last order dates are as follows:

Standard UK delivery - order by midnight Thursday 18th December

Express UK delivery - order by 3pm Friday 19th December 

Please note that once products have been shipped by us we cannot be held liable for any unexpected delays in transit.

I have a free delivery promotion code

Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery which can take from 3 – 6 days. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.

Delivery services and charges

The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.

 

   
Orders Under £15
Orders Over £15

Standard Delivery (5 working days)

UK orders will normally be received within 5 working days. Choose this option if you’re not in a hurry to receive your order and we’ll use the most efficient delivery method possible.

£3.95

FREE

 

Express Delivery (Next Working Day delivery on orders placed before 2pm)

Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign.

£7.95

£5.95

 

*Free UK Delivery Offer

Free Delivery is applied to your order when you spend £15 at Frank and Faith.

Unfortunately, we cannot extend this offer to all UK postcodes.

Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.

Channel Islands, Isle of Man & Scilly Isles
Where possible we will dispatch orders using Royal Mail 1st Class Post and Royal Mail Special Delivery Services.
Unfortunately, some larger products and orders incur an additional charge this may be due to volumetric weight.
Your delivery options will be displayed on the checkout page the shipping charged is based on the items you have in your basket. Update: Now all orders over £100 will be delivered for a maximum charge of £3.95.

Postcode
 Weight < 2kgWeight > 2kg
JE, GY£2.50£7.95
IM
£2.50£7.95
TR21-TR25£2.50£7.95

 

Postal weight appears on each product page to facilitate calculation of shipping fees and is based upon the typical weight of the product plus its usual packaging.

If you choose one of our express delivery services and our nominated courier does not attempt to deliver to you within the given time frame then we will refund your postage costs.

How to find us

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Can I send an order to more than one address?

To send orders to multiple addresses you will need to place separate orders. If you are a Company wishing to send gifts to staff or clients please contact our corporate gifts team by email on enquiries@frankandfaith.com or call 0333 400 0462

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Do you deliver overseas?

Unfortunately we do not ship outside of the United Kingdom at this time.

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Do you deliver to BFPO addresses?

Yes we do deliver to British Force Post offices within the UK. For British Force Post offices outside of the UK further delivery charges are incurred. A member of our customer services team will contact you in relation to any further charges incurred prior to despatch.

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What happens if I'm out when you deliver?

If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.

They'll leave you a card explaining where your parcel is and what to do next.

Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

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