Staff Benefits & Discounts


Well hello there! As staff members of Spark Response, what's ours is yours - including our 25% staff discount and free collection facility to avoid postage costs (and waiting for parcels!) for any order, any size, any time.

How do I claim my 25% off?

1. Firstly, you'll need to create an account to shop at Frank & Faith.

2. Drop us an email at [email protected] with your name and the email address you've used for your account

3. We'll then apply some special magic to your account and you'll be able to start shopping with 25% off!

How do I collect my order?

If you'd like to collect your order from the Spark warehouse, when asked at the end of the checkout to redeem a code, use FSXXSTAFF. This will then stop your order being sent out and you can collect it the next day. Or, you can click the button below and we'll automatically flag your next order for collection in the warehouse (magic!).

Let me collect my order! »

Your order will be picked and ready for you to collect the next working day from the 'Staff Orders' trolley by the packing area. If you'd like your order to be sent out, that's fine - just don't use a code and we'll ship it as normal. If your order is over £15, we'll even ship it free!