Frank & Faith > Shopping Information

Returns & Exchanges

We are happy to accept any item for exchange or refund within 21 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the sale's tags still attached. This does not affect your statutory rights.

To return an item, simply complete the return form sent with your order and send it to:

Frank & Faith Ltd, Longbarn House, Spadger Lane, West Stafford, Dorchester, Dorset, DT2 8UB United Kingdom.

We recommend that you use a registered postal service to return your item. Frank & Faith Limited will not be held liable for the cost of return or lost parcels.

Please note that for returned goods, we will refund the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge.